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Customer Service in the Printing Industry
Daily interaction with clients is not just necessary but key to differentiating a printer from its competitors. Good customer serv...

The Fine Print of Self Publishing: The Contracts & Services of 45 Self-Publishing Companies Analyzed Ranked & Exposed
Now it's in third edition, The Fine Print of Self-Publishing has earned a reputation as the Consumer Reports of the self-publishin...

Strength for Service to God and Country - Khaki
Strength for Service was originally published in 1942, and over 720,000 copies were distributed to U.S. service men and women. Aft...

Words that Sell: More than 6000 Entries to Help You Promote Your Products, Services, and Ideas
More than 6,000 words and phrases that make the difference between yadda-yadda-yadda and copy that sells Looking for a better way ...

MPS: Managed Print Services 2nd Edition (Volume 1)
Insight and Best Practices for Buyers and Sellers as You Navigate the Complexities of Office Output Optimization Initiatives. Mana...

Words that Sell: More than 6000 Entries to Help You Promote Your Products, Services, and Ideas
More than 6,000 words and phrases that make the difference between yadda-yadda-yadda and copy that sells Looking for a better way ...

MPS: Managed Print Services 2nd Edition (Volume 1)
Insight and Best Practices for Buyers and Sellers as You Navigate the Complexities of Office Output Optimization Initiatives. Mana...

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands o...

Sustaining Knock Your Socks Off Service
Customer service programs are easy to initiate - thousands of companies start them every year, only to see their efforts falter af...

Lessons Unlearned: 25 Years in Customer Service
Customer service is of particular importance to the technology industry; customers rely on technical support services when they ha...

B-25 Mitchell in Civil Service
The North American B-25 Mitchell was one of the best-known medium bombers of World War II, especially remembered for its use in th...

Getting It Printed: How to Work With Printers and Graphic Imaging Services to Assure Quality, Stay on Schedule and Control Costs (Getting It Printed) 4th Edition
Designers can save time, money and frustration with this essential guide to printing. Covering all of the topics that have made it...

Getting It Printed: How to Work With Printers and Graphic Imaging Services to Assure Quality, Stay on Schedule and Control Costs (Getting It Printed) 4th Edition
Designers can save time, money and frustration with this essential guide to printing. Covering all of the topics that have made it...

Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This upda...

Knock Your Socks Off Service Recovery
Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, d...

Managing Knock Your Socks Off Service
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This upda...

Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming bac...

Delivering Knock Your Socks Off Service
Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better Keepi...

Knock Your Socks Off Service Recovery
Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, d...

Managing Knock Your Socks Off Service
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This upda...