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Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation
As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central...

Oracle 10g RAC Grid, Services & Clustering
Grid architecture is Oracle's strategy for high-end computing and RAC is the stepping stone into this arena. This book focuses on ...

Sustaining Knock Your Socks Off Service
Customer service programs are easy to initiate - thousands of companies start them every year, only to see their efforts falter af...

The Healthcare Executives Guide to Physician-Hospital Alignment
The Healthcare Executive's Guide to Physician/Hospital Alignment With millions of dollars riding on a hospital's quality and patie...

10 Power Principles for Christian Service
In a church culture that is rapidly losing its unique, intergenerational make-up in favor of small groups and even entire churches...

Strategies for Superior Cardiovascular Service Line Performance
Redefine value, drive excellence, and keep market share in your cardiovascular service line New approaches to payment, more educa...

Oracle 10g RAC Grid, Services & Clustering
Grid architecture is Oracle's strategy for high-end computing and RAC is the stepping stone into this arena. This book focuses on ...

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands o...

Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This upda...

Knock Your Socks Off Service Recovery
Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, d...

Women s Health: Strategies for Superior Service Line Performance
Women's health services--getting beyond the delivery room Women's health services are no longer limited to obstetrics. Smart organ...

Delivering Knock Your Socks Off Service
Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better Keepi...

Managing Knock Your Socks Off Service
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This upda...

From Morning To Night: Domestic Service at Maymont and the Gilded-Age South
Step off the lush carpet and push through the swinging door of the butler’s pantry to enter the bustling realm of domestic workers...

Knock Your Socks Off Service Recovery
Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, d...

10 Steps to Successful Business Alignment (10 Steps Series)
Defining business alignment as the process of ensuring that a new project, program, or process is connected directly to business i...

The Business of IT: How to Improve Service and Lower Costs
Drive More Business Value from IT… and Bridge the Gap Between IT and Business Leadership Apply business practices through...

Managing Knock Your Socks Off Service
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This upda...

Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book
The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts ...

CMMI for Services: Guidelines for Superior Service (2nd Edition) (SEI Series in Software Engineering)
CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for deliv...